Shipping Policy

Shipping Policy – SkipBag

Thank you for choosing SkipBag. We are committed to making smart travel accessible to everyone across Europe. That’s why we are proud to offer 100% Free Shipping on all orders, with no minimum purchase required.

Please review the details below regarding our delivery process.

1. Global Free Shipping

  • Cost: €0.00 (Always Free).

  • Destinations: We ship to all European Union countries, the UK, Norway, and Switzerland.

  • Note: We currently focus on standard reliable shipping to keep our prices low and our shipping free. Expedited/Express options are not available at this time.

2. Order Processing

  • Processing Time: 1–3 business days (Monday–Friday).

  • Orders placed on weekends or public holidays will be processed the following business day.

  • You will receive a confirmation email once your order has been processed.

3. Estimated Delivery Times

Total Delivery Time = Processing Time (1-3 days) + Transit Time.

Region Estimated Transit Time Shipping Cost
European Union 7–12 business days FREE
UK & Non-EU Europe 8–15 business days FREE

  • Order Cut-Off Time: 5:00 PM (GMT+01:00) Central European Time.

4. Tracking Your SkipBag

Once your order is on its way, we’ll send you a tracking link via email.

  • Please allow 24–48 hours for the tracking information to update in the carrier's system.

  • We work with trusted partners like DHL, DPD, UPS, and local European postal services.

5. Customs, Taxes & Duties

  • For orders within the European Union, VAT is handled at checkout where applicable.

  • For non-EU countries (e.g., UK, Switzerland), customers are responsible for any local customs duties or import taxes. SkipBag is not responsible for delays caused by local customs offices.

6. Address Modifications & Cancellations

  • Cancellations: Please contact us at skipbagservice@gmail.com immediately after purchase. Once the processing stage has begun, we cannot guarantee cancellation.

  • Incorrect Address: It is the customer's responsibility to provide an accurate shipping address. SkipBag is not liable for items delivered to an incorrect address provided at checkout.

7. Missing or Delayed Packages

If your package hasn't arrived within 20 business days, please reach out to us.

  • Lost/Stolen: We are not responsible for packages confirmed as "Delivered" by the carrier. We recommend contacting the carrier directly for such cases.

Contact Us

  • Brand Name: SkipBag

  • Phone: +9295636407

  • Email: skipbagservice@gmail.com

  • Hours: Monday – Friday, 9:00 AM – 5:00 PM (CET)