Payment & Billing Policy

Payment & Billing Policy – SkipBag

At SkipBag, we are committed to providing a shopping experience that is simple, secure, and transparent. This Payment & Billing Policy outlines our accepted payment methods, billing practices, transaction security measures, and dispute resolution process.

Accepted Payment Methods

We offer a selection of trusted and secure payment options to ensure flexibility and convenience at checkout. Accepted payment methods include:

  • Credit/Debit Cards: Mastercard, Visa, American Express (Amex).

  • Digital Wallets: Shop Pay, Apple Pay, Google Pay, PayPal.

  • Alternative Options: Depending on your European region, additional local payment methods may appear at checkout.

Currency

All transactions on SkipBag are processed in Euro (€).

  • If your bank account is in a different currency (e.g., GBP, CHF), your bank may apply a currency conversion fee.

  • Please ensure your payment method is authorized for international/Euro transactions to avoid processing delays.

Billing Information

To ensure smooth and timely order processing, customers must provide accurate and complete billing details at checkout. The information entered must match the details associated with your selected payment method. Any discrepancies may result in order verification holds or cancellation.

Order Confirmation

Once your payment is successfully completed, you will receive an order confirmation email containing:

  1. A summary of your order.

  2. A unique transaction ID.

  3. Billing and shipping information.

  4. Estimated delivery details. This email serves as your official receipt and proof of purchase.

Transaction Security

Protecting your personal and payment information is our top priority.

  • Encryption: All transactions are processed using SSL (Secure Socket Layer) encryption and stored with AES-256 encryption.

  • Compliance: SkipBag complies fully with PCI-DSS (Payment Card Industry Data Security Standards) and follows industry best practices to ensure secure payment handling at all times.

Refunds and Disputes

  • Refunds: Approved refunds, as outlined in our Return & Refund Policy, will be issued to the original payment method used at checkout.

  • Disputes: If you believe there is a billing error or wish to dispute a transaction, please contact our support team immediately at skipbagservice@gmail.com. We will review the matter and work toward a prompt resolution.

Contact Us

  • Business Name: SkipBag

  • Phone Number: +9295636407

  • Email: skipbagservice@gmail.com

  • EIN (Tax ID): 372183259

  • Address: 439 3rd Avenue, Elizabeth, NJ, 07206, US

  • Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (CET)