Return & Refund Policy

At skipbag , your satisfaction matters. Our Return & Refund Policy is designed to remain clear, fair, and simple to follow.

Returns

Eligibility for Returns

To qualify for a return, the following conditions must be met:

• Items must be returned within 30 days of delivery

• Products must be unused, unwashed, and in their original packaging with all tags attached

• Certain items — including custom products, perishable goods, and final sale items — may not be eligible for return. Please review the product page for specific eligibility details

Return Process

To initiate a return, contact our customer support team at skipbagservice@gmail.com or call +1 (929) 563-6407, including your order number and reason for return.

Once approved, we will provide:

• A return authorization number

• Detailed instructions for completing the return

Unless the item arrived damaged or defective, return shipping costs remain the responsibility of the customer.

Return Shipping

We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Upon receipt, all returns are inspected and you will be notified of approval or rejection.

In certain cases, returns may need to be sent to our international warehouse. When applicable, return shipping costs remain the customer’s responsibility unless the item arrived damaged or defective.

Return & Refund Window

• Return Window: 30 days

• Refund Processing: Within 10 business days (Monday–Friday)

• Restocking Fee: None

• Return Method: By mail

• Return Label: Included in the package

• Currency Applied: USD

Refunds

Refund Processing

Approved refunds are issued within 10 business days to the original payment method used at checkout.

Please note that additional processing time may be required by your bank or payment provider.

Partial Refunds

Partial refunds may be granted if:

• The item is returned in non-original condition

• The item is damaged or missing parts not due to our error

Non-Refundable Items

The following items are non-refundable:

• Shipping costs

• Gift cards

• Final sale items

Late or Missing Refunds

If your refund has not appeared:

• Check your bank account

• Contact your credit card company, as posting times may vary

If the issue persists, contact us at skipbagservice@gmail.com or call +1 (929) 563-6407

Exchanges

We replace items only if they arrive defective or damaged.

To request an exchange for the same item, contact skipbagservice@gmail.com or call +1 (929) 563-6407.

Contact Us

Business name: skipbag
Phone number: +1 (929) 563-6407
Email: skipbagservice@gmail.com
Company number: 37-2183259

Address:
439 3rd Avenue, Elizabeth, NJ, 07206, US

Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM

We strive to respond to all inquiries within 24 hours.